By good quality we mean that a delivered product or service:
- is free of faults and delivered at the agreed time
- corresponds to or exceeds the customer requirements and expectations
- conforms to or exceeds valid law regulations and standards
Everyone within Emotron has customers. The customer is the one judging the quality of our work. We can receive the customer’s confidence only if we:
- strive to exceed the expectations of the customer
- listen to the opinion of the customer
- live up to agreements
- take responsibility and act
- handle complaints quickly, accurate and with openness to the customer
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The quality work within Emotron is performed with clear objectives and with high priority. It is based on our basic values:
- Customer in focus
- Creativity and innovation
- Continuous improvement
- Clarity and openness
As support for the improvement work we have well defined quality objectives and a regular follow-up of these objectives.
Knowledge and commitment are crucial to reach the defined objectives. We therefore offer our employees education and development possibilities.
Our suppliers are chosen carefully. We co-operate primarily with companies actively conducting quality work.
- Customer satisfaction is the key to our success!
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