SUPPORT GUIDE
Prepare your support case
Availability and reliability are keywords for us when supporting you. For us to offer the best assistance, you can prepare your support case before contacting us. This guide shows examples of information that can help us analyze your problem and offer quick help.
Your product
Always have this information available:
- Model/type number
- Serial number
- Power of connected motor
- Application: pump, fan, crane, crusher…
- Problem description, including error messages from your Emotron product.
Your application
Information that can be of further help:
- Previous problems with this application.
- Environmental conditions: heat, moisture, dust, outdoor use, etc.
- Amount of time the product has been in operation.
- Motor cable: Length.
- Screened cable yes/no.
- Emotron options in use for this product.